Population Health and Care Management

When supporting the care of an empaneled group of patients, it’s clear there will be differing individual patient needs. A critical next step following empanelment is risk stratification of the patient population. Population Health is at the core of quality improvement efforts and value-based contracting. Data and technology support practices and networks with needed visibility to identify and close gaps in care and to make informed decisions based on the needs of their unique patient population. Decision support and protocols allow the care team to proactively plan for patient interaction and operationalize evidence-based guidelines. Registry functions optimize the health of an entire panel of patients instead of only the patients who visit the practice.

Insight to patients who are at risk or may soon be at risk informs practices and networks as to how to allocate care team resources.  Patients with multiple chronic conditions, frequent ED and hospital admissions, and behavioral health needs, for example, are likely to benefit from the support of a care manager role whether embedded in the practice or centralized as part of an integrated delivery network.

This section will support care teams and network leaders in designing and implementing an effective care management strategy that addresses the needs of high risk and rising risk patients, provides additional support for patients between visits, and employs overall episodic and longitudinal care management workflows to impact key process and outcome measure performance.

HealthTeamWorks has been on the frontlines of primary care transformation for more than 25 years. The 501(c)(3) nonprofit exists today to solve complex health care problems in the pursuit of health, equity, and resilience. This requires increasing successful Alternative Payment Model (APM) participation, fostering resilience in primary care, and bridging clinical, public health, and communities.

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on 26 Jan 2024 10:32 AM

Essentials of Care Management Activities and Resources

Please download and complete assignments, then submit them in Word format when possible.

Hospital Discharge Follow-up Documentation-Sample Template

Transitions of care or episodic care management requires following up with patients after they've been discharged from the hospital, a skilled nursing facility, in-patient rehabilitation facility, etc. to their home, rest home, or assisted living facility. Attempts to contact the patient to schedule a follow up visit should be documented in your EMR. We've listed some suggested fields to include in your template. 

Sample Patient Letters: Unable to Reach After Hospital Discharge

Transitions of care or episodic care management requires following up with patients after they've been discharged from the hospital, a skilled nursing facility, in-patient rehabilitation facility, etc. to their home, rest home, or assisted living facility. However, sometimes patients can be difficult to reach. When you've exhausted efforts to contact by phone, you may have to reach out via letter. We've crafted a few sample letters to get you started. 

Self-Management Support Implementation

Many patients do not understand what clinicians have said to them and do not participate in decisions about their care, leaving them ill-prepared to take daily actions that lead to a healthy lifestyle. Helping patients make good choices and maintain healthy behaviors requires a collaborative relationship between the care team, the individual, and their families.

CPC Practice Spotlight 61

Practice Credits 63% Drop in ACSC Admissions to ‘Going All In’
UC Health – Timberline Medical, Estes Park, Colorado; system-affiliated; 3.5 providers; 3,900 patients

Early in March, nine Care Managers from across the Kansas City metro attended our first “Care Manager Training: Solutions. Strategies. Success” session in Lenexa, Kansas. We spent two and one-half days engaging in learning activities focused on defining the role, integrating into the existing care team, and establishing care management processes.

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A new report released last week assesses the two-year results of the Comprehensive Primary Care (CPC) Initiative and shows that practices are getting better at assessing their patients’ risk of future health problems and delivered more proactive care to high-risk patients to reduce preventable readmissions and improve self-care and medication management.

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HealthTeamWorks’ client Colorado Springs Health Partners –Rockrimmon effectively addressed rising admissions and readmissions rates by embedding an RN Navigator/Care Manager into their practice.

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Please download and complete assignments, then submit them in Word format when possible.

Transitions of care or episodic care management requires following up with patients after they've been discharged from the hospital, a skilled nursing facility, in-patient rehabilitation facility, etc. to their home, rest home, or assisted living facility. Attempts to contact the patient to schedule a follow up visit should be documented in your EMR. We've listed some suggested fields to include in your template. 

Template

Transitions of care or episodic care management requires following up with patients after they've been discharged from the hospital, a skilled nursing facility, in-patient rehabilitation facility, etc. to their home, rest home, or assisted living facility. However, sometimes patients can be difficult to reach. When you've exhausted efforts to contact by phone, you may have to reach out via letter. We've crafted a few sample letters to get you started. 

Sample

Many patients do not understand what clinicians have said to them and do not participate in decisions about their care, leaving them ill-prepared to take daily actions that lead to a healthy lifestyle. Helping patients make good choices and maintain healthy behaviors requires a collaborative relationship between the care team, the individual, and their families.

Guide

This study examines the associations between clinics' extent of patient-centered medical home (PCMH) implementation and improvements in chronic illness care quality.

Report
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