This is a sample template for documenting outreach following hospital discharge.
Use this information to inform the development of a template in your electronic medical record.
Patient Name ___________________ DOB: ______________ MRN: __________________
Phone Call Attempt #1
Date & Time
☐ Did Not Reach ☐ Left Message ☐ Unable to leave message
☐ Reached Spoke With ☐ Patient ☐ Family/Friend/Caregiver
Documented by: ______________________________
Phone Call Attempt #2
Date & Time
☐ Did Not Reach ☐ Left Message ☐ Unable to leave message
☐ Reached Spoke With ☐ Patient ☐ Family/Friend/Caregiver
Documented by: ______________________________
Phone Call Attempt #3
Date & Time
☐ Did Not Reach ☐ Left Message ☐ Unable to leave message
☐ Reached Spoke With ☐ Patient ☐ Family/Friend/Caregiver
Documented by: ______________________________
☐ Unable to Reach Letter sent after third phone call attempt
Discharge Diagnosis: ______________________
☐ Reviewed diagnosis and current status with patient or family/friend/caregiver
☐ Required further instruction/education
☐ Teach back completed
☐ Understanding confirmed
Condition worsening or patient appears unstable? ☐ Yes ☐ No
If Yes, actions taken:
☐ Scheduled follow up appointment with PCP
☐ Scheduled follow up appointment with specialist or other
☐ Notified provider (Name of provider)
☐ Instructed to go to ER ☐ Instructed to go to Urgent Care
☐ Contacted home care nurse/agency (name)
☐ Instructions/Education provided (Describe) ____________________________
☐ Other (describe) _______________________________
☐ Medications reviewed with patient/family/caregiver
☐ medication updated in EHR
☐ New Rx’s filled and picked up? ☐ N/A (no new Rx’s)
New Rx’s: (list each new medication & dose)
Patient taking medications as prescribed? ☐ Yes ☐ No
If not taking medications as prescribed, note specific medicine(s) and reason for each:
Medicine #1: (insert name of medicine)
Reason not taking as Rx’d: ☐ has not filled ☐ side effects ☐ knowledge deficit
Medicine #2: (insert name of medicine)
Reason not taking as Rx’d: ☐ has not filled ☐ side effects ☐ knowledge deficit
Medicine #3: (insert name of medicine)
Reason not taking as Rx’d: ☐ has not filled ☐ side effects ☐ knowledge deficit
Follow Up for medication concerns:
☐ Notified provider ☐ Obtained clarification & called patient back
☐ Education & Teach back with patient/family/caregiver
☐ Other ____________________________________
Follow up Appointment with PCP:
☐ Has f/u appointment ☐ Scheduled f/u appointment ☐ Other: __________
Barriers to attending appointment:
☐ No barriers ☐ Barriers identified
Describe barriers & plan to address: ____________________________________________
Follow up Appointment with Specialist:
☐ Has f/u appointment ☐ Scheduled f/u appointment ☐ Other: __________
Barriers to attending appointment:
☐ No barriers ☐ Barriers identified
Describe barriers & plan to address: ____________________________________________
Diagnostic Testing:
Patient has f/u diagnostic testing needs: ☐ No ☐ Yes
If yes, describe (test and date): ________________________________________
Notified physician? ☐ No ☐ Yes
Home Care ordered at discharge? ☐ No ☐ Yes, Agency: _________________
Home Care started, or contact made? ☐ No ☐ Yes
If no, action taken: ___________________________
DME ordered at discharge? ☐ No ☐ Yes, what type: _________________
DME obtained or arranged? ☐ No ☐ Yes
If no, action taken: ___________________________
Other Coordination Needs? Describe ______________________________________
Action taken: _________________________________________________________
☐ Reviewed signs/symptoms of worsening condition
☐ Patient/family/caregiver able to teach back signs/symptoms of worsening condition
☐ Patient/family/caregiver able to teach back what to do in event of worsening condition
☐ Patient/family/caregiver understand what an emergency is
☐ Patient/family/caregiver understand what a non-emergent situation is and where to seek care for this
Notes:
Follow up Action Items:
Next follow up call