Knowing and Managing Your Patients (KM)

The PCMH model expects continuity of care. Patients/families/caregivers have 24/7 access to clinical advice and appropriate care facilitated by their designated clinician/care team and supported by access to their medical record. The practice considers the needs and preferences of the patient population when establishing and updating standards for access.

Problem Lists: Documents an up-to-date problem list for each patient with current and active diagnoses

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Comprehensive Health Assessment

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 Conducts depression screenings for adults and adolescents using a standardized tool.

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Conducts behavioral health screenings and/or assessments using a standardized tool.

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Assesses oral health needs and provides necessary services during the care visit based on evidence-based guidelines or coordinates with oral health partners.

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Identifies the predominant conditions and health concerns of the patient population.

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Understands social determinants of health for patients, monitors at the population level and implements care interventions based on these data.

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Evaluates patient population demographics/communication preferences/health literacy to tailor development and distribution of patient materials.

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Assesses the diversity (race, ethnicity, and one other aspect of diversity) of its population.

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Assesses the language needs of its population.

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