Five whys (or 5 whys) is a technique used to explore the cause and effect relationships underlying a particular problem.
Five whys (or 5 whys) is a technique used to explore the cause and effect relationships underlying a particular problem.
A Survey is an instrument to gather data or information from customers in a structured manner.
How do you test change in your performance improvement projects? The Plan, Do, Study, Act (PDSA) model is a common evidence-based, time-tested model for engaging the team, documenting the process, and identifying the best approach for your organization.
A Pareto Chart is used to focus improvement efforts on the problems that offer the greatest potential for improvement, and to concentrate efforts on the "vital few" (20%) sources of problems and not be distracted by the "trivial many" (80%).
Nominal Group Technique is a structured group brainstorming process involving problem identification, solution generation, and decision making. It is particularly useful around defining consensus among members of a team/group regarding priority or importance of items on a brainstormed list.
Force Field Analysis is a tool to aid in decision making when many variables are present. It is often used to identify the forces in place that either support a change or work against a change.
Control Chart is used to monitor, control, and improve process performance over time by studying variation and its source.
Documenting a workflow, or process mapping, visually describes each step of a process from start to finish. It helps you to understand how the process flows, and how effective it is.
A Histogram, or Frequency Diagram, is a bar chart that shows the frequency of how often a cause or issue occurs.