The foundation to achieving Quadruple Aim outcomes is patient-centered access to the care team. With the changing health care environment and increased need for access to care and information, care teams are struggling to effectively manage patients’ acute, chronic, and preventive care needs. In response to the varied demands, health teams have focused on strengthening traditional and alternative access to care and information, developing a team model of care, and developing team-based accountability for improving patient experience, quality, and cost of care.

This section focuses on the importance of establishing a trusted and continuous relationship between the patient and care team, and providing the care and health team the access families need, when they need it, and perhaps via alternate access options.